Goods sold are not returnable or exchangeable.
Not responsible for goods damage during transit. Special care is taken to protect fragile objects.
All items purchases from Nurul Trading are entitled for one month warranty period except notified in descriptions. If detect problems, please contact us. Items will be refund if inspect manufactures error. The Return shipping fee will be paid by buyer (both return and accept new), handling and packaging costs willl be charged to the buyers.
1 to 1 exchange warranty must be sent back to us in original conditons with:
- items in original condition with no defects
- NO scratches, damage whatsoever
- NO altering of any part of the item
- Original box/ documentation/ accessories (if any) and packaging
Receiving a refund
- merchandise must be in the same condition you received and in the original box or packaging
- Once your return is received and after inspectation by (usually within 2 working days of receipt), we will process your exchange of payment within 3-5 working days.
Kindly note that our management reserves the right not to provide you a refund of exchange if any of the conditions is no met with the requirement.